![]() Use the control panel menu to type an IP address that is valid for use on your local area network. Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. If you have already set up your printer, open the Main Menu, tap sprocket, then choose Manage Printers and tap Add New Printer. The HP Sprocket app will help you pair during the in-app setup instructions. Objects such as refrigerators or metal bookcases can interfere with wireless signals.Ĭheck for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. Use Bluetooth® to connect to your printer. You can also configure the software to allow HP downloads and installations.Ĭheck for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Accept or allow any firewall messages that display during the printer software download and installation. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.Ĭheck your firewall software: Your firewall software might prevent the printer from accessing the computer. Make sure the 2.4 GHz router band is turned on and broadcasting. ![]() Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Follow the on-screen instructions to connect the printer to the network. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Find support and troubleshooting info including software, drivers, specs, and manuals for your HP Photo Creations Software. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. The questions are: What caused this bug? Can it also cause other problems? And can it be rolled back so that the HP app disappears and everyone's printers go back to looking and working the way they're supposed to? Microsoft will hopefully have answers for some or all of these soon.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. It's likely that whatever bug is causing the problem made these PCs believe they had an HP printer connected, and then Windows worked the way it's designed to work and downloaded the HP printer app as a result. When you connect a new printer to Windows, it will usually download that app and install it automatically, the same way that Windows Update automatically tries to install drivers for new GPUs, webcams, or other accessories the first time you connect them. Or just scan this QR with your phone to download the companion app. ![]() Download the companion app for your phone. Transfer files, photos, videos, and more between your PC, Android, and iOS device faster and easier than a cabled connection. ![]() Microsoft calls these Print Support Apps. HP QuickDrop Fast, secure, and wireless transfers between your PC and mobile devices. To add extra printer-specific functionality, then, printer manufacturers now need to do it in separate apps like HP Smart, which augment the core functionality provided by the generic driver. Further Reading Microsoft will stop accepting new third-party print drivers in Windows
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